Terms and Conditions

Terms and Conditions

Last Updated:  October 4, 2018

Welcome to the Marriage Mojo website! – – located at www.marriagemojo.com (“Site”) and owned by Michele and Michael Moore (“We”, or “Owners”) with full copyright and trademark protection.  Much of the information below is provided to protect YOU, the consumer, but we know how daunting it can be to wade through pages of “legalese.”  That’s why we’ve broken the relevant topics into easy-to-reference sections.

Please read these Terms  and Conditions (“Terms”) carefully and in their entirety before using the Site.  Pay specific attention to sections that may be most important or relevant to you (such as the Scheduling/Appointment and Payment sections).  Our desire is for you to engage with the content and services we provide in a smooth and successful way and the information we’ve provided here will help you do this.  If your review does not satisfy the questions you have, please see our FAQ page or contact us using the information provided below and we will be happy to answer them.

By accessing or using the Site (or related pages, such as our social media pages) in any way (including leaving a comment, taking a course, or scheduling an appointment), you are bound by these Terms and agree to comply with them.

We welcome you!

Michele and Michael Moore
1116 San Augustin; Bernalillo, NM  87004 (US)
888-616-6656 (MOJO)
[email protected]

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We value your trust, your time, and your business, and utilize an online scheduling system that makes it easy and quick for you to obtain the service(s) you need.  While you may always schedule with us via the Site, you may also use the following link to do so:


This site also allows you to set up a personal and private account through which you can track your appointments and cancel/reschedule them as needed.


Due to the occurrence of “no-shows” and the difficulty of filling appointment slots on short notice, we have developed a policy that addresses cancellations and related fees.  (Keep in mind that a “no-show” is defined as being more than 10 minutes late for a scheduled session without notice).

Regular appointments, such as those reserved for coaching, require pre-payment in full and must be cancelled more than 48 hours in advance to avoid a cancellation fee.

  • If cancelled between 24 and 48 hours prior to the appointment, an amount equal to 50% of the normal rate will be charged/retained.
  • Appointments cancelled within 24 hours prior to the appointment will be charged the full rate (100%), as will “no-shows” (being absent without notice or more than 10 minutes late).

Customized events such as coaching intensives and retreats typically require advanced registration (e.g., up to 14 days prior) due to quotas, planning, and up-front deposits and must be cancelled at least 10 days prior to avoid a cancellation fee.

  • In some cases, a percentage of the total cost will be required or credit card information will be requested and put on “hold” to reserve a slot for the class or event.  Typically, cancelling within 10 days will result in a 50% cancellation fee, and cancelling within 3 days will result in a cancellation fee equal to 100% of the reservation.

Exceptions to the above will be made at the sole discretion of the Owner(s).



We have carefully chosen our technology partners based on their ability to provide you with secure and stable service; however, in all respects, the responsibility for ensuring that you are able to access your appointment(s), courses, and other Marriage Mojo products and services rests with you alone.  The sole exception to this will be in cases where there a clear and irrefutable failure of our platform, systems, or performance that causes you to lose access to the products or services you have purchased.

In such cases, we will extend your access to ensure that you receive what you paid for (e.g., reschedule your appointment) but are not obligated to refund you for such purchases.  Exceptions to this refund policy may be made at the Owners’ discretion.

This applies primarily to clients who use our third-party videoconference service provider (currently Highfive) to connect with us for their online appointments.  Use these links to better understand the minimal technical requirements to use Highfive and how to use Highfive to join your scheduled meeting.



To allow for our sessions to be productive, please arrange for child care during our meetings.  No child care is provided, nor will services be provided with a child in attendance unless arrangements are made in advance (or the child is being seen in conjunction with an adult parent or legal guardian).  If a child is unexpectedly brought to a session, we may require you to reschedule (with full payment owed for the booking).


Time is precious: both yours and ours.  We strive to start all sessions/events on time and expect you to arrive and depart on time as well.  In general:

  • Free consultations last for 25 minutes;
  • Regular coaching sessions are 50 minutes in duration; and
  • Coaching intensives, retreats, and other special events involve extended hours and are scheduled accordingly.

If we are late, we will gladly refund a portion of your session or extend your session to make sure you get the full time you reserved.  Conversely, if you are late to a session or event, we are not responsible for extending the time or refunding you for that portion of the session or event.

In general, we wait 10 minutes before assuming that you are not going to report for your session.  This means that, for example, if we are meeting online/virtually, we will leave the videoconference room after 10 minutes and you will lose any payment you’ve already made for the “no-show” (unless prior notification and arrangements are made) and will need to reschedule another appointment at full cost.

If you are running late and will arrive/call in after the 10-minute window, please e-mail ([email protected]) or call us (888-616-6656) before the scheduled start of your session to let us know.

Because another client session may follow yours, please do not assume that we can extend your session time.  If we are able to extend your time, we may do so at our discretion and will bill you for any extra time (pro-rated on the basis of your hourly fee).


We check e-mail regularly during business hours and strive to return all phone, e-mail, and other messages within 1 business day; however, we do not carry pagers and are not “on call.”  If you experience an emergency of any kind, you should dial 9-1-1 (US) or report to your local urgent care or emergency room (ER) facility.


On occasion, improvements or changes to the Site, its features, or its functionality may render it unusable for a period of time.  We will make reasonable efforts to avoid disrupting service, but some down time may occur.

If Marriage Mojo is ever sold, closed, or otherwise transferred, we will strive to announce a practical period of notice to you (all our clients/students) so that you will be able to conclude your schedule appointments, courses, or events.  However, this is not guaranteed.


Just as you may choose, for a variety of reasons, not to establish an ongoing relationship with us, we retain the freedom to refer you to another professional, service, or company if we feel they would be more helpful to you.  You do not owe us an explanation for your decision not to work with us (though we care about your experience and invite you to share any concerns with us so we can improve), nor do we owe you an explanation if we determine that we are not the best fit for you.  In sum, you agree that you are not obligated to work with us and we are not obligated to work with you.  Any relationship we establish will be voluntary and mutual.

By necessity, and often as a convenience to you, we partner with third party companies and systems to offer our content and services.  For example, we currently use:

  • Acuity Scheduling to enable online appointment scheduling;
  • Stripe to allow clients to make convenient online payments; and
  • Highfive to facilitate virtual coaching sessions.

We may also provide links to other sites and access to content, products, and services of third parties, including without limitation, affiliates and strategic partners and other entities (“linked sites”). You should refer to the separate terms of use, privacy policies, and other notices posted on linked sites before you use them. Some of these links may contain trackable cookies, which means that the website owner will know that you have visited the site. They may also know that you visited this website before you visited their website.

Because third-party and linked site services are offered to you on our behalf, we may be required to share your personal or transactional information with them to allow you to complete a desired transaction or deliver the service you seek. By using the Site, you consent to us providing your information to any authorized third party or linked site, with full acknowledgement of the following:

  • We have no control over and do not monitor these third parties, their websites, content, or policies (therefore, any inclusion of a link does not imply our endorsement or any responsibility for same).
  • We are not liable for your dealings with any third party or linked site found on or through Marriage Mojo, (our Site, or respective social media pages), the payment for and delivery of goods or services from same, or any terms, conditions, warranties, or representations associated with such dealings.
  • Your use of third-party or linked sites, services, or content is at your own risk.

When you leave our Site (including our social media pages), our Terms no longer govern and you should review all applicable third-party terms and policies (including privacy and data-gathering practices), contact these companies with questions, and make whatever investigation you feel is necessary before proceeding with your transaction(s).

The above also applies to use of Marriage Mojo’s social media sites/pages, even if you access them using links from our Site or if you can access this Site or use our services from theirs. You are responsible for checking the policies of each website that you visit and ensuring that you are comfortable with the terms of such policies before providing any personal information.

We will not pass your information to anyone we suspect of maintaining inadequate privacy controls and, to the extent we are made aware, will not allow third parties to use your information for their own marketing purposes without your consent.  However, we may not always be made aware of their policies or intent and are not liable for their misuse of your data.

As stated above, we use a third-party payment system to allow you to render convenient, online payment for services at the time of scheduling.

  • In most cases, such as those when you are booking coaching sessions or coaching packages, you may be required to pre-pay to reserve them.
  • In other cases, such as those when you are reserving a spot for coaching intensives or marriage retreats, you may be asked to pay a certain percentage to hold it.
  • Whether live or pre-recorded, all courses require pre-payment.

In ALL cases (with the exception of our discovery calls), you will be required to pre-pay for all or a portion of the service or event and this portion is considered non-refundable.  (For example, in the case of package purchases, you may be able to reschedule your appointments but will not receive a refund on your original purchase).

In addition – per our cancellation policy – you may not receive full or partial reimbursement for an individual appointment or event if you cancel or “no-show” for that appointment or event within a certain number of days or hours.

Exceptions will be made at the sole discretion of the Owner(s) and there is no guarantee that any portion of your purchase will be refunded or reimbursed.

In all cases, it is your responsibility to ensure that you will be able to attend an appointment or event before reserving your slot.

Marriage Mojo provides a platform on which we (Michele or Michael Moore or other selected instructors) may create, offer, and administer online courses and related content.  However, we are not an educational institution and we are not responsible for providing traditional student-instructor interactions, experiences, or documentation (e.g., diplomas, certificates, or transcripts), with the exception of providing a means for students to access our content.

Therefore, we are not liable for any dispute, claim, loss, injury, or damage of any kind that may arise out of a perceived student/instructor relationship, including but not limited to any student’s reliance on or use of information provided through one of our courses.

We are also not responsible for providing the technical equipment or resources necessary for students to view or engage with our course content.  This content may include written material, downloads such as PDF files, videos, and other items, all of which are fully owned by Marriage Mojo and copyrighted, trademarked, and protected by intellectual property and trademark law.

From time to time, it may be necessary for us to purge student records and material (including comments, transcripts, history, performance, etc.) from the Site, so while student access to courses is typically granted on an indefinite basis, students should take care to take purchased courses promptly and capture any/all such material or records that they wish to retain in similar fashion.  Marriage Mojo is not responsible for the loss of such records or material.

Upon payment, students are given access to the course or courses they purchase but are not allowed to assign this access to anyone else.  They are only allowed to use the course and its content for their own, individual (or marital) use.  Except as permitted in writing by the Owner(s), students may not reproduce, redistribute, sell, create derivative works from, decompile, reverse-engineer, or disassemble and re-package our services or content in any manner.  If we determine that a student has violated these Terms, we may terminate Site/course access and pursue prosecution to the fullest extent of the law.

Use of our courses assumes agreement with these Terms in their entirety, and students assume full responsibility for the disclosure and use of any personal information they choose to voluntarily disclose to an instructor/in a course/on the Site.  Students are also expected to, at all times, abide by our Community Code of Conduct, including when engaging with instructors, other students, or other visitors to the Site.


We reserve the right to use any content you provide in/through our courses to operate or promote the Site/our services, both now and in the future.  For instance, if you post a student comment or share an idea or image, it may remain on the Site for an indefinite period of time and/or be used to market the particular course or our services at large.

Therefore, you grant to us a non-exclusive, royalty-free, transferable, irrevocable, global license and the right to use (e.g., display, reproduce, distribute, publish, modify, adapt, translate, and otherwise exploit) such content that you upload, transmit, or post on our Site, provided that such use does not violate any other lawful right or cause material injury to you or any other person or entity.

Each one of you is a welcome and valued part of the Marriage Mojo family.  To encourage a safe, welcoming, and enjoyable experience for everyone on the Site, we are committed to the following guidelines and require our visitors to abide by them at all times:

  • Share only photos, videos, information, and anecdotes, etc. that you have the right to share.  When sharing something potentially sensitive to your partner, spouse, or others, refrain from using real names and identifying details.
  • Do not post content that may be considered inappropriate, inflammatory, or offensive.  While this is often subjective and culture-specific, you should use good taste and discretion when posting photos and content.  Language or images that are perceived by the Owners or their designees to be obscene, abusive, threatening, hateful, or otherwise inappropriate may be removed at their sole discretion without notification.  Sincerely-held religious beliefs are welcome as long as they are shared respectfully and not in a way that shames others.
  • You must follow the law when posting.  The Site is not a place to promote gambling, firearms, terrorism, or illegal/illicit products or activities.  Similarly, you may not sell or solicit your own services or those of others on our Site.  We have a zero-tolerance policy toward SPAM and may terminate your access to the Site if you are found to be promoting yourself or your services (or those of a third party) via Marriage Mojo, the Site, or its social media pages.
  • Respect other members of our community and foster meaningful relationships with them.  Strive to engage with others in a way that is edifying and encouraging and not judgmental, preachy, or condescending.  In general, stay away from potentially controversial topics such as politics.  In a phrase, be a lover, not a fighter.  (Or, if you’re a fighter, go do that somewhere else).
  • Serious threats of harm to self or others will be shared with the appropriate legal or law enforcement authorities.  Our Site is never to be used to harass or threaten others.

While we own what is posted to the Site and can add, modify, or delete content at our discretion, we cannot review all content or comments before they are posted to the Site.  If you observe something that you feel violates these guidelines, please contact us.  We are not liable for any action or inaction regarding transmission, communication, or content posted by any user or third party and do not guarantee that what you report will be removed from the Site, but we encourage you to reach out so we can take prompt action when necessary.  In such cases, you may contact:

Michael Moore  |  [email protected]

We look forward to your thoughts, comments, and participation in our community, and thank you for complying with these guidelines to make the Site a great place for everyone.

All contents of this Site are considered copyrighted “©2018 Marriage Mojo (Michele Moore) | All rights reserved” and are protected by US trademark law.   You may view, download, and copy information we make available on the Site solely for your own personal, non-commercial use.  Any other kind of use is not allowed, nor are you at any time allowed to present or use our material, including blog posts/articles, downloadable products, or program agendas, etc. as your own work or idea.

More specifically, you may not use, modify, license, transfer, post, transmit, reproduce, redistribute, sell, create derivative works from, decompile, reverse-engineer, or disassemble and re-package, or otherwise exploit our services or content in any manner, in whole or in part, except as permitted, in writing, by the Owner(s).  If we find that you have violated these terms, we may terminate your access immediately and prosecute you to the fullest extent of the law.

The only exception to these uses (without Owner consent) is when overt means to download or “share” our content is provided (e.g., via direct download or social media “share” buttons).  Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the content on this site is strictly prohibited. Nothing contained in these Terms shall be construed as conferring any other license or right, express or implied, under any of the Owners’ intellectual property rights.

This Site contains copyrighted material, trademarks, service marks, logos, and other proprietary content, including but not limited to text, excerpts, photographs, buttons, images, video, and graphics, and the entire selection, coordination, arrangement and “look and feel” of this Site, and all of this content is copyrighted as a collective work under United States copyright laws.

While we try to ensure the accuracy of this content, we cannot guarantee that all of this information is correct, complete, or devoid of errors. Likewise, the information we provide may or may not be current or apply to your particular situation. We expressly disclaim all liability in respect to any actions taken or not taken based on the contents of this Site.

If you see content on our Site that is blatantly incorrect or incomplete, please contact us at the email address below, along with your suggested revisions or correction:

Michael Moore  |  [email protected]



The Digital Millennium Copyright Act (“DMCA”) of 1998, found at 17 U.S.C. § 512, provides recourse for owners of copyrighted materials who believe that their rights under United States copyright law have been infringed upon on the Internet.

Under the DMCA, any bona fide owner of copyrighted materials who has a good faith belief that their copyright has been infringed may contact not only the person or entity infringing on their copyright, but may also contact the designated agent of an Internet Service Provider (“ISP”) to report alleged infringements of their protected works when such alleged infringements appear on pages contained within the system of the ISP.

The owner of this website and the ISP are committed to complying with international trade law, international trade practices, all United States laws, including United States copyright law. Upon receipt of a properly filed complaint under the DMCA, the owner and/or the ISP of this website will block access to the allegedly infringing material. The website owner and/or the ISP will forward a copy of the notification of claimed copyright infringement to the alleged infringer. Anyone who believes in good faith that a notice of copyright infringement has wrongfully been filed against them may submit a Counter notice to the website owner and/or the ISP.

We fully understand the investment of time, effort, and financial resources that goes into copyright and trademark protection and strive to protect others’ rights as well.  If you believe that we have, in good faith, infringed upon your own intellectual property or copy rights, please send a DMCA notification of claimed copyright infringement to:

Michael Moore  |  [email protected]

You must not rely on the information on this Site for medical, psychological, or psychiatric advice or substitute this information for advice given by your physician or other healthcare provider. If you have any specific questions about any medical or psychological/psychiatric matter, you should consult your doctor or other professional healthcare provider. If you think you may be suffering from any medical or psychological/psychiatric condition, you should seek immediate attention from an appropriate healthcare provider. You should never delay seeking such advice, disregard such advice, or discontinue such treatment because of information on this website.

The information and materials made available on this Site have been prepared by the Owners for general informational purposes only and should not be construed as medical, psychological, or psychiatric advice on any subject matter, or to answer related problems you may have. No recipients of content from this Site, clients or otherwise, should act or refrain from acting on the basis of any content included on the Site without seeking appropriate medical or other professional advice on the relevant facts and circumstances at hand.  The Owners expressly disclaim all liability in respect to actions taken or not taken based on any or all the contents of this Site.

Viewing and use of any information presented on this Site does not create an attorney-client relationship between you and the Owners.  Nor will we appear on behalf of you or your partner/spouse if you enter into litigation (or any form of legal action) against each other or another party.  If we are compelled by subpoena to produce documentation or appear for any legal or law enforcement proceeding on your behalf, you will be billed for all related expenses, including but not limited to the time required for preparation, deposition, printing, travel, waiting, and appearances at our highest posted hourly rate.

We/the Owners will not be liable to you (whether under the law of contract, the law of torts, or otherwise) in relation to the contents of, use of, or otherwise in connection with this Site:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • or any business loss, including loss of revenue, income, profits, or anticipated savings; loss of contracts or business relationships; loss of reputation or goodwill; or loss or corruption of information or data.


The above includes any such damages that result from:

(a) any delay, failure, interruption or corruption of this Site or any data or information transmitted in connection with the use of this Site;

(b) personal distress, injury, or death caused by your use or misuse of this Site;

(c) the cost of procurement of substitute goods and services resulting from your use of any goods, data, information, or services purchased or obtained or messages received or transactions entered into, through, or from this Site;

(d) unauthorized access to or alteration of your transmissions or data; and/or

(e) any other matter relating to the Site.

You hereby acknowledge that these Limitations shall apply to all products and services available through this Site. (Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, liability is limited to the fullest extent permitted by law).

Notwithstanding the above, the Owners’ sole liability for any reason to you, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product, information, or service purchased by you from us through this Site.

In accordance with the 1996 Communications and Decency Act, Section 230, we are also not liable for comments users of this website leave for public viewing on the Site. While we strive to quickly identify and delete comments that do not adhere to our personal and professional standards, we can not guarantee that we will be able to do this in all cases or that such comments, made by others, do not offend you in some way.  You are always invited to flag inappropriate Site content for us by contacting:

Michael Moore  |  [email protected]



By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.  If you do not think they are reasonable, you must not use this website.


If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions included in this website disclaimer.


Use of this Site is governed by United States (US) law. Any claim related to the Site and any product purchased through this Site shall be brought in the federal or state court applicable to the Owners within one (1) year after the claim arises. Users of this Site consent to this jurisdiction and venue as the most convenient and appropriate for the resolution of disputes concerning this Site.


In layman’s terms, there are many subjective factors involved in each and every relationship and we cannot guarantee that yours will be improved in any way by using the information, models, data, or techniques we provide.  Just like purchasing a vehicle with a high safety rating increases your changes of surviving a crash but does not guarantee that you will never experience an accident, using the information, models, data, and techniques we offer gives you a better chance of having a healthy and satisfying relationship but we cannot guarantee this outcome.  We acknowledge that we cannot influence, predict, or control your use of these models or techniques and make no claim as to a specific outcome when/if you do use them; nor are we liable for any unfavorable outcome you experience (e.g., divorce) after receiving services or information from us in any format (including retreats, coaching intensives, online postings/blogs, etc.).

Likewise, we cannot and do not warrant that files or other content or products we make available for downloading (from the internet in general or our Site or social media pages in particular) will be free of viruses or other destructive code.  You are responsible for maintaining sufficient protection from malicious code (e.g., viruses, trojans, malware, adware, etc.), protection of both data input and output, and maintaining a means external to the Site for any reconstruction of lost data.  All Marriage Mojo material, courses, services, and content are provided on an “as is, as available” basis.

Indemnification and Third Party Rights

You agree to indemnify (hold harmless) Marriage Mojo and its present and future Owners and officers (to include directors, employees, agents, suppliers, etc.) from and against all claims, losses, expense, damages, and costs (including reasonable attorney’s fees) arising from any violation of these Terms by you or related to your own misuse of the Site or the content posted here or our social media pages.

Assumption of Risk

You are solely responsible for ensuring that your use of the Site (including our social media business pages) and our content (including our courses) complies with applicable law and does not violate the rights of any third party (including, without limitation, intellectual property rights) and assume liability for any claims, suits, or grievances filed against you, including but not limited to all damages related to your use of the Site.

Statute of Limitation on Claims

Any cause of action or claim you may have that arises out of or relates to these Terms (or the Site) must be commenced within 1 year after the cause of action is initiated; otherwise, such cause of action or claim is permanently barred.

We may change these Terms and Conditions from time to time and will generally communicate any material changes to our subscribers within three business days (and otherwise on an annual basis if these changes are immaterial).  This may be done via e-mail or a notice on the Home page of the Site.  For this reason, you are responsible for ensuring that we have a working email address for you and for periodically visiting the Site to check for any changes, updates, or notifications of same.

Your continued use of this Site following the posting of any updates or changes to these Terms and Conditions constitutes your acceptance of such revisions.  This includes prices and availability, which are subject to change without notice.

Termination of Access

We reserve the right to investigate complaints or suspected violation of these Terms of to take any action we deem appropriate, including reporting any alleged unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to you, your account, email address, usage history, posted materials, IP addresses, comments, and web traffic information.  Even if your account is terminated as the result of such an investigation, we may retain an archival copy of your user content after termination for business purposes.  You waive and hold harmless Marriage Mojo and its partners or affiliates from any claims arising from action(s) taken by the foregoing parties during (or as a result of) its investigations and from any actions taken as a consequence of investigations, including law enforcement authorities.  Marriage Mojo reserves the right to seek all remedies available at law and in equity for violations of these Terms, including but not limited to the right to block a user’s access from a particular IP address (or other user identifier) to the Site.

We reserve the right to modify or terminate access to the Site (or portions of this Site) at any time, temporarily or permanently, with or without notice or explanation. We may also impose limits on certain features, services, or all of the Site without notice or liability. (This is most commonly done when visitors violate our Community Code but may be done for any reason or no reason whatsoever).  You acknowledge and agree that we will not be liable to you or any third party in the event that we exercise our sole right to modify or terminate access to the Site or portions of this Site.

If you object to any provision of these Terms or Conditions or any subsequent modifications to same, your exclusive recourse is to immediately terminate use of this Site.


Your use of the Site represents your acknowledgement and agreement that:

(a) you have read and understood these Terms and Conditions; and

(b) that these Terms and Conditions have the same force and effect as a signed agreement.


Questions or concerns about these Terms, our Site, or the services Marriage Mojo provides should be addressed promptly to our designated agent:

Michael Moore  |  [email protected]

1116 San Augustin; Bernalillo, NM  87004 (US)

888-616-6656 (MOJO)


1116 San Augustin; Bernalillo, NM  87004 | 888-616-6656 |  Serving Albuquerque, Rio Rancho, Corrales, Placitas, and couples everywhere

Copyright 2019.  Marriage Mojo is a registered trademark.  All Rights Reserved.
Use of the site or our services constitutes agreement with our Terms and Conditions and Privacy Policy.

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